Safe & Responsible Play

Responsible Gaming Pledge

FORTUNA GAME a.s., operating as a constituent entity of Fortuna Entertainment Group and holding the applicable Slovak gaming licence administered through its licensed Slovak operator, is formally committed to the promotion of responsible gaming practices across all platforms, including the online casino service accessible at casino.ifortuna.sk. It is the policy of this organisation that gambling shall be conducted solely as a form of leisure activity and shall not be permitted to constitute a source of financial hardship, psychological distress, or social harm to any individual. All operational procedures, product configurations, and customer interaction protocols are designed and maintained in accordance with applicable Slovak gaming legislation, the regulatory framework established by the Slovak licensing authority, and the internal responsible gaming standards upheld by Fortuna Entertainment Group. Player protection is regarded as a primary organisational obligation, and all measures described herein are implemented without exception across the entirety of the platform's registered user base. Compliance with responsible gaming standards is reviewed on a continuous basis by designated internal officers and is subject to periodic audit in accordance with applicable regulatory requirements.

Warning Signs

Players and their associates are advised to remain attentive to the following behavioural indicators, which may signify the development of problematic or compulsive gambling behaviour. The presence of one or more of the following criteria may warrant the seeking of professional assistance or the activation of self-protective account measures:

Wagering amounts that exceed pre-established personal financial limits, or gambling with funds allocated for essential expenditure such as housing costs, utilities, or food provisions.
Experiencing persistent and recurring urges to increase the size or frequency of wagers in order to achieve a comparable level of engagement or excitement.
Engaging in gambling activity as a primary mechanism for relieving stress, anxiety, depression, or other adverse emotional states.
Pursuing financial losses through continued or escalated gambling activity, commonly referred to as "chasing losses," with the objective of recovering previously wagered funds.
Providing false information to family members, colleagues, or financial institutions regarding the extent of gambling activity or the financial consequences thereof.
Experiencing difficulty in voluntarily ceasing gambling activity, or repeatedly failing to adhere to self-imposed time or financial restrictions.

Self-Ban Options

In recognition of the right of every player to exercise full control over their gambling activity, FORTUNA GAME a.s. provides a range of voluntary exclusion and account restriction mechanisms. These tools are made available through the account management interface and, where required, through direct contact with the responsible gaming team. The following self-exclusion protocols are supported:

Temporary Self-Exclusion: A player may request the suspension of their account for a defined period. During the period of suspension, access to all gambling services on the platform shall be denied, and all marketing communications directed to that player shall be discontinued.
Permanent Self-Exclusion: A player may elect to permanently close their account. Upon activation of this option, the account shall be rendered permanently inaccessible, and the player's data shall be retained solely in accordance with applicable data retention obligations. Re-registration shall not be permitted for the duration of the self-exclusion term as specified.
Cool-Off Period: A short-term account deactivation of a minimum of twenty-four hours may be applied at the player's request, allowing a structured pause in gambling activity without permanent account closure.
Cross-Platform Exclusion: Where technically and administratively feasible, self-exclusion requests submitted through this platform may be coordinated with the national self-exclusion register as maintained under Slovak gaming regulation, ensuring broader restriction across licensed gaming operators.

All self-exclusion requests are processed without undue delay. Players are advised that self-exclusion measures cannot be reversed during the elected exclusion period. Requests must be submitted in writing via the contact details specified in the final section of this document.

Gaming Limits

FORTUNA GAME a.s. provides a comprehensive suite of financial and temporal limitation tools, which are accessible through each player's registered account. The application of these limits is designed to promote responsible engagement with the platform and to prevent the escalation of gambling activity beyond the player's individual capacity. The following limitation mechanisms are available:

Deposit Limit: A maximum deposit amount may be established by the player on a daily, weekly, or monthly basis. Once a deposit limit has been set or reduced, the amendment shall take effect immediately. Any request to increase an existing deposit limit shall be subject to a mandatory cooling-off period before the revised limit becomes operative.
Loss Limit: A ceiling on the total net losses incurred within a specified period may be set by the player. Upon reaching the designated loss threshold, further wagering activity shall be suspended for the remainder of the applicable period.
Wager Limit: A restriction on the total monetary value of bets placed within a given timeframe may be established independently of deposit and loss limit settings.
Session Time Limit: Players may configure a maximum duration for individual gaming sessions. Upon expiry of the designated session period, the player shall be automatically logged out of the platform and notified accordingly.
Reality Check Notification: Periodic in-session notifications may be configured to remind players of the elapsed duration of their current gaming session, thereby facilitating informed decision-making regarding continued play.
Account Balance Limit: A ceiling on the total balance maintained within the player's account may be established to prevent the accumulation of funds beyond a personally determined threshold.

All limit configurations and modifications are recorded within the player's account history. Limit reductions are applied immediately upon request. Players are encouraged to review their limitation settings on a regular basis and to contact the responsible gaming team should further guidance be required.

Getting Help

FORTUNA GAME a.s. acknowledges that problem gambling is a recognised psychological condition that may require professional intervention beyond the account management tools provided by the platform. Players who believe that their gambling behaviour may be causing harm to themselves or to others are strongly encouraged to seek assistance from qualified professionals or recognised support organisations. The following categories of assistance are available to affected individuals:

Psychological and Counselling Services: Licensed psychologists and addiction counsellors are available through public and private healthcare providers in Slovakia. Players are advised to contact their general practitioner or relevant mental health authority to obtain a referral to a specialist in gambling addiction treatment.
Crisis Intervention: Individuals experiencing acute distress as a consequence of gambling-related difficulties are advised to contact national crisis helplines or emergency mental health services available within their jurisdiction.
Support for Family Members: Recognised support organisations exist to assist the family members and associates of individuals affected by problematic gambling behaviour. Such services provide counselling, guidance, and structured support programmes tailored to the needs of affected relatives.
Self-Help Resources: A range of structured self-help programmes and peer support groups operate within Slovakia and may be identified through referral by a general practitioner or mental health professional. Participation in such programmes is voluntary and confidential.
Gambling Therapy: Cognitive behavioural therapy and other evidence-based therapeutic modalities have been demonstrated to be effective in the treatment of compulsive gambling. Referral to a qualified therapist may be obtained through public health services or through private clinical practice.

FORTUNA GAME a.s. does not provide direct therapeutic services. However, the responsible gaming team is available to assist players in identifying appropriate referral pathways and to provide written documentation of gambling activity history where such documentation is required by a treating professional.

Contact

All responsible gaming enquiries, self-exclusion requests, limit modification requests, and related correspondence shall be directed to the designated responsible gaming team of FORTUNA GAME a.s. through the following channel:

Responsible Gaming Enquiries: [email protected]

All communications received at the above address shall be treated as confidential and shall be processed in accordance with applicable data protection legislation. Responses to responsible gaming enquiries shall be provided within a reasonable timeframe. Players are advised to retain copies of all correspondence submitted to the responsible gaming team for their own records.